Please browse through our frequently asked questions to find answers to any of your questions relating to our website.
Courses
Do the Courses have a break?
Yes, courses over 3 hours have breaks. We have a fridge and tea / coffee facilities available for all students.
There is also a food court in Myers next door and a range of food and coffee facilities throughout the Pitt Street Mall.
How long does each Course go for?
Accredited Short Courses
Apply First Aid – 1 day (8 hours)
CPR – 3 hours
Advanced First Aid – 1 day (8 hours)
Advanced Resuscitation CLS – 0.5 day (4 hours)
Anaphylaxis & Asthma – 3 hours
Basic First Aid – 4 hours
Defibrillation – 3 hours
Senior First Aid – 1 day (8 hours) – now called Apply First Aid
Online training – non accredited
Anaphylaxis Epi pen online – 2 hours
Asthma Education online – 1.5 hours
CPR online – 2 hours
Defibrillation online – 2 hours
Qualifications
Cert IV Health Care (Ambulance) – Distance Learning – approx. 4hrs per week. Up to 6 months to complete.
Cert IV Frontline Management – Distance Learning – approx. 2hrs per week. Up to 1 year to complete.
Cert IV WHS – Distance Learning – approx. 2hrs per week. Up to 1 year to complete.
Cert IV WHS – Face to Face Learning – 4 days + assessment activity requirements (to be completed within 2 months)
Diploma Management – Distance Learning – approx. 6hrs per week. Up to 1 year to complete.
Safety Training
Fire Safety Training – 3 hours
Generic Mining Induction – 3 days
White Card (Construction Induction) – 1 day (8 hours)
Hospitality
RSA – 6 hours
Workplace Hygiene Procedures (Food Safety) – 4hrs
How will I know when to renew my Certificate?
We will contact you by mail or email around two months before your certification expires so you have enough time to re-enrol.
What should I bring to my Course?
Students to provide a pen and note pad and wear comfortable clothing.
What Training Room Facilities are there?
We have two large training rooms with projection equipment and audio facilities and a reception area.There is a student kitchen with tea / coffee facilities and a fridge and bathroom.
There is also easy access to range of cafe’s in and around the building.
Distance Learning
How do I Login to an Online Course?
For a walk-through of how to Login to your Online Course, view the link below:Online Course Login
How does the Online Pre-Study option work for First Aid?
For a walk-through of how the online First Aid Online Pre-Study work, view the link below:
What does the Online Cert IV Course look like?
For a walk-through of how the online Cert IV in Training and Assessment course works, view the link below:Cert IV in Training and Assessment Course Online
What Google Translate Languages are Available for Online First Aid Courses?
Google Translate Languages
- Afrikaans
- Albanian
- Arabic
- Armenian
- Basque
- Belarusian
- Bengali
- Bosnian
- Bulgarian
- Catalan
- Cebuano
- Chinese (Simplified)
- Chinese (Traditional)
- Croatian
- Czech
- Danish
- Dutch
- Esperanto
- Estonian
- Filipino
- Finnish
- French
- Galician
- Georgian
- German
- Greek
- Gujarati
- Haitian Creole
- Hebrew
- Hindi
- Hmong
- Hungarian
- Icelandic
- Indonesian
- Irish
- Italian
- Japanese
- Javanese
- Kannada
- Khmer
- Korean
- Lao
- Latin
- Latvian
- Lithuanian
- Macedonian
- Malay
- Maltese
- Marathi
- Norwegian
- Persian
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Slovak
- Slovenian
- Spanish
- Swahili
- Swedish
- Tamil
- Telugu
- Thai
- Turkish
- Ukrainian
- Urdu
- Vietnamese
- Welsh
- Yiddish
*NOTE: While we try to make your learning easier with Google Translate, we cannot guarantee the accuracy of the translated wording in the learning materials. The original English version of learning material is accurate at the time of publishing. Google Translate is only available for the online reading material; all classroom training and assessment, where applicable, is completed in English. If you need assistance with completing assessments in English, please contact us before enrolling into the course.
Enrolment
Can I enrol in a Course Tomorrow or turn up without Enrolling?
Please ensure you contact us ahead of time so we can let you know if we have places still available for late enrolments and that the course is still scheduled.
How will I know when to renew my Certificate?
What are your Payment Options?
We accept Visa and Mastercard or cheque/EFT/money order. If you have received an enrolment from Jump On It or Living Social, we require your voucher and redemption code on the day of your practical.
Group Bookings
We accept Visa, Mastercard, cheque, money order and EFT. All payments for Group Training are required when the booking is made.
What is your Refund Policy?
Transfer and Refund Policies:
All requests for transfers or refunds must be received in writing or via email to info@trainingaid.edu.au. Refund requests will be reviewed and processed within 14 days of receiving the written notice.Training Aid Australia offer students the opportunity to transfer their course enrolment date, cancel and request a refund, provided it meets the following requirements:
First Aid Courses:
Refunds
- More than 7 days written notice = full refund*
- Notice given within 7 days of your course = no refund
- No refund will be issued after transferring your enrolment to another practical session
- Participants that do not attend, or are late for their scheduled course, will forfeit all payments
*All refunds will be charged less 2% of the course cost (to cover bank transaction fees), plus a $15 administration fee.
Transfer to another date
- More than 7 days written notice = first transfer is free of charge. Subsequent transfers incur a transfer fee charged at 50% of the course fee
- Notice given within 7 days of your course= 50% charge of the course fee.
- Course fees cannot be refunded once you transfer your enrolment to another date
- If you are sick on the day of your course, and can support this with a medical certificate, you will be rescheduled to an alternate date. A $10 administration fee applies.
- Certificates will be withheld until all transfer fees have been paid
White Card/RSA/RCG/Food Safety Courses:
Refunds
- More than 7 days written notice = *full refund
- Within 7 days of your course = no refund
- No refund will be issued after transferring your enrolment to another practical session
- Participants that do not attend, or are late for their scheduled course, will forfeit all payments
*All refunds will be charged less 2% of the course cost (to cover bank transaction fees), plus a $30 administration fee.
Transfer to another date
- More than 7 days written notice = $20 rescheduling fee applies.
- Notice given within 7 days of your original course date= 50% charge of the course fee + $30 administration fee.
- If you are late or don’t have the correct identification, you will not be admitted to the course and a rescheduling fee of 50% the full course fee will apply + $30 administration fee
- Course fees cannot be refunded once you transfer your enrolment to another date
- Certificates will be withheld until all transfer fees have been paid
Forklift Training:
Refunds
- No cancellation or rescheduling is permitted within the 7 day period prior to the course commencing
- Rescheduling more than 7 days prior to the course commencing incurs a $30 fee.
- Cancelling more than 7 days prior to the course commencing incurs a $60 fee.
- If you fail to attend the Forklift course for any reason, including illness, there is no refund of the course fee.
- The Forklift course is held over 3 days, once the course has commenced there will be no refund or rescheduling for any reason.
- Participants must arrive 15 minutes prior to the advertised starting time of the course.
- If you are more than 10 minutes late or don’t have the correct identification you will not be admitted to the course and a rescheduling fee of 50% of the full course fee will apply + a $60 administration fee
- All courses must be completed within 3 months of the original booking date.
Mining Courses:
Refunds
- More than 7 days written notice = $150 administration charge plus 2% credit card transaction fee
- Within 7 days = no refund available
- Participants that do not attend or are late for their scheduled course will forfeit all payments
Transfer to another date
- More than 7 days written notice = first transfer is free of charge. Subsequent transfers incur a transfer fee charged at 50% of the course fee
- Notice given within 7 days of booking = 50% charge of the course fee.
- Course fees cannot be refunded once you transfer your enrolment to another date
- Certificates will be withheld until all transfer fees have been paid
Maritime Training Courses:
Refunds
- More than 7 days written notice = *full refund
- Within 7 days of your course = no refund
- No refund will be issued after transferring your enrolment to another practical session
- Participants that do not attend, or are late for their scheduled course, will forfeit all payments
*All refunds will be charged less 2% of the course cost (to cover bank transaction fees), plus a $15 administration fee.
Transfer to another date
- More than 7 days written notice = first transfer is free of charge. Subsequent transfers incur a transfer fee charged at 50% of the course fee
- Notice given within 7 days of your original course date= 50% charge of the course fee.
- Course fees cannot be refunded once you transfer your enrolment to another date
- Certificates will be withheld until all transfer fees have been paid
Qualifications (Cert IV & Diploma):
- Once enrolled and booked into a training course, any initial payment is non-refundable. Any subsequent payments received during the online or distance learning course are also non-refundable.
In the event of the course being cancelled due to insufficient enrolments, candidates will be offered a full refund or may elect to transfer to another course date.
Online Training Courses
Once enrolled and booked into an online training course, any initial payment is non-refundable. Any subsequent payments received during the online or distance learning course are also non-refundable.
Course Cancellations:
If we have insufficient bookings to economically run a scheduled course, we reserve the right to cancel the course by notifying all clients that their course has been cancelled. In the event of a cancellation, clients are eligible for a free transfer to another training date or a full refund.
If you have any queries, please contact Training Aid Australia for further information.
Transport
How do I get to the Training Centre?
Training Aid Australia
Suite 105A, Level 1, 100 William Street, Sydney NSW 2000
Conveniently located, our training centre gives students access to a range of transport options below –
Bus
Regular buses travel along George Street and Elizabeth Street & William Street.
Bus timetable information can be viewed on the Sydney Buses Website.
Train
There are three Train Stations within 10mins of the Training Centre – Martin Place, Town Hall and Kings Cross Stations. Train timetable information can
be viewed on the CityRail Website.
Car
Car parking stations are located available throughout the city.
Visit this Google Maps Linkfor
further parking options. There is limited on-street parking with 30min and 1hr options, depending on the location.
Dump Truck
Ipswich Training Centre –
40 Austin Street, New Chum – Ipswich, Queensland
Marine First Aid, Diesel Engine, Radar Operation, Radio Licence, STCW95 Sea Survival, Sea Survival Training – Sydney Locations
Theory –
Sea Scouts Hall, Harnett Park, Mosman, Sydney
(behind Mosman Rowers Club)
Marine Diesel Practical –
Middle Harbour Yacht Club , The Spit, Mosman, Sydney
STCW95 Sea Survival & Sea Survival Training Water Activities in Pool –
Warringah Aquatic Centre, Aquatic Drive, Frenchs Forest, Sydney
STCW95 Sea Survival Fire Fighting –
Westleigh Rural Fire Service, Warrigal Drive, Westleigh, Sydney
Marine First Aid, Diesel Engine, Radar Operation, Radio Licence, STCW95 Sea Survival – Brisbane Locations
Theory –
Darling Point Sailing Squadron, Trafalgar Street, Manly, Brisbane, Queensland
Marine Diesel Practical –
East Coast Marina, 570 Royal Esplanade, Manly, Brisbane, Queensland
STCW95 Sea Survival Fire Fighting –
Sleeman Sports Complex, Old Cleveland & Tilley Rds Chandler, Queensland
Mining Induction – Australian Locations
Sydney Training Centre Locaion –
Level 7, 8 Quay Street Haymarket, NSW 2000
Brisbane Training Centre Location –
Construction Skills Training Centre, Room 7, 54 Standish St, Salisbury, Queensland
Hervey Bay Training Centre Location –
Mark Jorgensen Automotive, 83 Islander Road, Pialba, Queensland
Cairns Training Centre –
Rydges Esplanade 209-217 Abbot St, Cairns
Melbourne Training Centre –
Bell Motor Inn 2 Patterson St, Preston VIC 3072 (Crn Bell & Patterson Street)
Adelaide Training Centre –
Ground Floor, Unit 6a, 938 South Road, Edwardstown, Adelaide
Operate Forklift Truck – Sydney Location
Lidcombe Training Centre –
31 East Street, Lidcombe, NSW
Penthrox (Methoxyflurane) – Training Locations
Brisbane Training Centre –
50 Oxlade Drive, New Farm, Brisbane
Melbourne Training Centre –
Punthill Conference Centre, 300 Burwood Hwy, Burwood, Melbourne
RCG, RSA, White Card, Workplace Hygiene Procedures and Food Safety Supervisor – Sydney Locations
Sydney Kings Cross Training Centre –
Suite 105A, Level 1, 100 William Street, Sydney NSW
Sydney Central Training Centre –
787 George Street, Haymarket
Lidcombe Training Centre –
31 East Street, Lidcombe NSW
Brookvale Training Centre –
1st Floor, 682 Pittwater Road, Brookvale
Parramatta Training Centre –
Level 4, Gough Whitlam Plaza, 20-22 Wentworth Street, Parramatta
Where is the Sydney Training Centre Head Office?
Suite 105A, Level 1, 100 William Street, Sydney NSW 2000
Ph: 9011 7911 | Fax: 9687 8490 |
Email:enrol@trainingaid.edu.au/
Training Aid Australia
What are your RTO Qualifications?
It is a requirement of Training Aid Australia Pty Ltd to recognise other AQF qualifications and statements of attainment issued by other RTO’s.
Training Aid Australia Pty Ltd requires proof of certification for all students who have undertaken training with other RTO’s prior to attending a course.
Training Aid Australia Pty Ltd reserves the right to verify authenticity of certificates to determine the currency of the certificate.
If you have any queries, please contact Training Aid Australia for further information.