After each VET accredited course is conducted, participants are offered the opportunity to provide feedback about their learning experience with Training Aid Australia.
If a participant would like to submit a formal complaint about a course or their experience they should submit a letter in writing to the Director providing as much detail of the complaint as possible, being; course, date, assessor, approximate time of incident, the incident and desired outcome for the complainant. All complaints received are treated seriously with confidentiality.
Each complaint will be dealt with and a written report will be issued within 20 working days to the participant detailing the decision and outcome.
Any complaint that cannot be resolved by Training Aid Australia shall be brought forward to a mediator (appointed by Training Aid Australia), which both parties must attend. The mediator appointed may:
- Order Training Aid Australia to refund any monies received for the individuals training
- Request that the employee/contracted assessor be dismissed
- Dismiss the complaint
If you have any queries, please contact Training Aid Australia for further information.